The EF Story

Robert and Patrick worked closely as colleagues in their respective fields, Robert in assisted living communities and Patrick in home care.

Through that working relationship, there was the epiphany of a shared approach and alignment of values that put people, relationships and efficient process first which had been the core of their own organizations’ success.

It was not long after that Eisenstein Flaherty and Associates was born to bring that positive and thoughtful approach to their clients to improve quality of care and operational success.

Our Leadership Team

Robert Eisenstein, MPH, MSW, LICSW, LNHA
Robert Eisenstein, MPH, MSW, LICSW, LNHAPrincipal
In his most recent executive positions, Robert led the turnaround of the financial performance and quality of care for two assisted living communities in Massachusetts passing five consecutive EOEA surveys. During this time, he was recognized as the Massachusetts Assisted Living Association Executive Director of the Year.

Robert is a seasoned health care executive with broad experience in a variety of different settings including mental health, acute care hospitals, skilled nursing centers and senior living communities. Having strong clinical skills as well as people and management skills, Robert manages operations that succeed on both clinical quality and revenue metrics. In addition to strong clinical and management background, Robert has a passion for teaching as an adjunct professor at both Fisher College and Quincy College.

Patrick Flaherty
Patrick FlahertyPrincipal
Patrick founded a successful home care and private nursing organization serving Southeastern Massachusetts that has grown to over 120 employees. His company was built upon a client centric model where transparency, communication, care management, and service excellence are the top priorities.

Patrick has extensive experience partnering with executive management teams in multiple assisted living communities. This experience provides a unique view and analysis of how teams and organizational structure impacts quality of care from a community provider’s view. Patrick brings a focus on efficient workflows and process development that aide in communication and workplace satisfaction with all staff.

Mathew Muratore, LNHA
Mathew Muratore, LNHAManaging Partner
Matt began his career at skilled nursing homes in high school and college working various roles before becoming licensed by the Commonwealth in 1991 as nursing home administrator. During his career, he has operated small to large Skilled Nursing Facilities as well as Assisted Livings, Rest Homes and Adult Day Programs. Matt was executive director of Continuum Care Retirement Community (CCRC) in Kingston, MA (now called Silver Lake Commons). This campus was made up of a 164-bed skilled nursing and rehabilitation center, 64 apartments of Assisted Living, 50 apartments of independent living, an adult day program and childcare center. He also operated one of the largest SNFs in the Commonwealth, Plymouth Rehabilitation and Health Care Center, from 2003 through January 2015. This building included short term rehab, long term care, memory care, pediatric care, over 22 program and a special needs chapters 766 school.

Matt is a member of Massachusetts Senior Care Association, American College of Health Care Administrators and Plymouth Chamber of Commerce. He is a graduate of Northeastern University with a degree in Business Management.

Karen M. Bain RN BS
Karen M. Bain RN BSVice President of Operations
Karen has been a Registered Nurse in the state of Massachusetts for over twenty-five years. For the last eleven years she has been working in the Assisted Living field, most recently as the Vice President of Resident Care for Benchmark. She has lobbied for new legislature and presented on various topics for the Massachusetts Assisted Living Association.

Karen is a graduate of Bridgewater State University with a Bachelors Degree in Health Education. Her experience includes acute and long-term care, home care and education. She is an instructor for the American Heart Association, and has a passion for wellness and health promotion. She is a member of the Newton Wellesley Hospital-Collaborative for Healthy Families and Communities, Elder Services Council and is a supporter of the Common Sense Health Bill for MA Assisted Living Nurses. Her experience working in collaboration with physicians and hospitals including McLean, Mt. Auburn and Newton Wellesley exceeded her expectations in allowing her to fulfill her passion for health and wellness for seniors.

Karen oversees the full-service management of operations of the Assisted Living division at Eisenstein Flaherty.

She lives in Mansfield with her husband Roy of thirty years, they have a daughter Rachel who is also a nurse. Karen enjoys yoga and spending time at her home in Eastham on Cape Cod.

Jennifer Cook
Jennifer CookVice President of Business Office Services
Jennifer has over 25 years’ experience in the Massachusetts long term care industry. She started her career as a business office manager, then spent 11 years as regional accountant for Sunbridge Health Care. In this role she was responsible for training and skill development of business office managers for 12 long term care facilities while conducting all internal compliance audits for the company. Jennifer also was responsible for training new administrators and business office managers during the acquisition of facilities and startup of new facilities. She then took on a role as Vice President for business office services at Senior Solutions and provided oversight for operations of business office functions for five skilled nursing facilities in this portfolio.

Jennifer is an expert on the reimbursement models of varying payors and the documentation needed to capture revenue and maximize reimbursement for a facility. She is versed in all areas of PBJ, MMQs, MDS, as well as PDPM working closely with nursing and other disciplines to ensure appropriate and timely documentation. Jennifer has experience completing Medicaid applications as a benefit to our long-term care clients.